Terms of Service.

1. Agreement to Terms

By accessing or using the KPRV Advisory website (“the Site”) or engaging our consulting services, you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, please do not use our website or services. These Terms constitute a legally binding agreement between you and KPRV Advisory (“we,” “us,” or “our”).

2. Services Overview

KPRV Advisory provides hospitality consulting services including, but not limited to:

• Guest Experience & Reputation Audits
• In-Person Hotel Audits
• Staff Training Programs
• Ongoing Reputation Management
• OTA Profile Optimization

The specific scope, deliverables, timeline, and fees for each engagement are defined in a separate written proposal or service agreement between KPRV Advisory and the client. These Terms apply generally to the use of our website and supplement any specific service agreement.

3. Use of Our Website

You agree to use the Site only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the Site in any way that violates applicable laws or regulations
• Attempt to gain unauthorized access to any part of the Site or its systems
• Use the Site to transmit harmful, threatening, or objectionable content
• Reproduce, distribute, or create derivative works from any content on the Site without our express written consent
• Use automated tools to scrape, mine, or extract data from the Site

4. Consulting Engagements

4.1 Engagement Terms

All consulting engagements are governed by a separate service agreement or proposal that outlines the specific scope of work, deliverables, fees, payment schedule, and timeline. In the event of any conflict between these Terms and a specific service agreement, the service agreement shall prevail.

4.2 Client Responsibilities

To enable us to deliver our services effectively, clients agree to:

• Provide accurate and complete information about their property, operations, and goals
• Grant reasonable access to review platform data and property information as needed
• Designate a primary point of contact for the engagement
• Review and provide feedback on deliverables within agreed timelines
• Make payments in accordance with the agreed payment schedule

4.3 Nature of Advice

Our consulting services provide recommendations and strategic advice based on our analysis and professional expertise. All recommendations are advisory in nature. The decision to implement any recommendation rests solely with the client. We do not guarantee specific outcomes, rating improvements, or revenue increases, as results depend on many factors beyond our control including implementation quality, market conditions, and guest behavior.

5. Intellectual Property

5.1 Our Content

All content on the Site - including text, graphics, logos, design elements, methodologies, frameworks, and software - is the property of KPRV Advisory or its licensors and is protected by applicable intellectual property laws. You may not reproduce, modify, distribute, or create derivative works from any of our content without our express written permission.

5.2 Client Deliverables

Upon full payment for services rendered, the client receives a non-exclusive, non-transferable license to use the deliverables (reports, recommendations, templates) produced specifically for their engagement. Our underlying methodologies, frameworks, analytical tools, and processes remain the intellectual property of KPRV Advisory.

5.3 Anonymized Data

We reserve the right to use anonymized, aggregated data derived from our engagements for research, benchmarking, and the improvement of our services and methodologies, provided that no client or property can be identified from such data.

6. Confidentiality

We treat all client information, proprietary data, and engagement deliverables as confidential. We will not disclose confidential information to third parties without the client's prior written consent, except as required by law. This confidentiality obligation survives the termination of any engagement. Clients similarly agree to treat our proprietary methodologies and analytical frameworks as confidential.

7. Payment Terms

Payment terms for consulting services are specified in the applicable service agreement or proposal. Unless otherwise agreed, invoices are due within 14 days of issue. We reserve the right to suspend services for overdue payments exceeding 30 days. All fees are exclusive of applicable taxes, which are the responsibility of the client.

8. Limitation of Liability

To the fullest extent permitted by law:

• Our services are provided “as is” and we make no warranties, express or implied, regarding the accuracy, completeness, or suitability of our recommendations
• We shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our website or services
• Our total liability for any claim arising from an engagement shall not exceed the fees paid by the client for that specific engagement
• We are not responsible for the actions, decisions, or outcomes of clients who implement our recommendations

9. Indemnification

You agree to indemnify and hold harmless KPRV Advisory, its principals, employees, and agents from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your use of the Site, your breach of these Terms, or any misuse of our deliverables or recommendations.

10. Termination

Either party may terminate a consulting engagement in accordance with the terms of the applicable service agreement. We reserve the right to suspend or terminate access to the Site at our discretion, without notice, for conduct that we determine violates these Terms or is harmful to other users or our business interests. Provisions relating to intellectual property, confidentiality, limitation of liability, and indemnification shall survive termination.

11. Third-Party Links

Our Site may contain links to third-party websites or services, including review platforms such as Booking.com, TripAdvisor, and Google. We are not responsible for the content, privacy practices, or terms of any third-party sites. Your use of third-party sites is subject to their respective terms and policies.

12. Dispute Resolution

Any disputes arising from or relating to these Terms or our services shall first be addressed through good-faith negotiation between the parties. If a dispute cannot be resolved through negotiation within 30 days, the parties agree to submit the matter to binding arbitration in accordance with the rules of the applicable arbitration authority in the jurisdiction of KPRV Advisory's principal place of business.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which KPRV Advisory is registered, without regard to its conflict of law provisions.

14. Modifications to These Terms

We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated “Last updated” date. Your continued use of the Site or our services after any changes constitutes acceptance of the revised Terms.

15. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid and enforceable.

16. Contact Us

If you have any questions about these Terms, please contact us at: