Guest Experience & Reputation Audit
Comprehensive cross-platform review analysis across Booking.com, TripAdvisor, and Google. We dissect hundreds of reviews using our 8 Diagnostic Dimensions to uncover exactly what guests love - and what's costing you bookings. Delivered as a 30+ page strategic report.
- Cross-platform sentiment analysis
- 8-dimension diagnostic scorecard
- Competitive benchmarking report
- Prioritized improvement roadmap
In-Person Hotel Audit
Our consultants experience your hotel as a guest, evaluating every touchpoint from booking to checkout. A mystery shopping engagement combined with a full operational inspection against international hospitality standards.
- Mystery guest experience report
- Physical property assessment
- Operational workflow review
- Photo-documented findings
Staff Training Programs
Service excellence workshops built around the LEARN method for complaint handling, review response mastery, and cultural sensitivity training - tailored to your team's specific gaps and guest feedback patterns.
- Customized training curriculum
- LEARN method workshop
- Review response templates
- Ongoing refresher sessions
Ongoing Reputation Management
We become your reputation partner. Monthly review monitoring across all platforms, professional response management, sentiment tracking dashboards, and quarterly strategy reviews to keep your ratings climbing.
- Monthly sentiment reports
- Professional review responses
- KPI tracking dashboard
- Quarterly strategy sessions
OTA Profile Optimization
Maximize your visibility and conversion on Booking.com and TripAdvisor. We audit and optimize your photos, descriptions, amenity tagging, and pricing strategy to win more bookings from the same traffic.
- Platform listing audit
- Photo & description optimization
- Amenity tagging review
- Direct booking strategy