Privacy Policy.

1. Who We Are

KPRV Advisory (“we,” “us,” or “our”) is a hospitality consulting practice that provides review analysis, hotel audits, staff training, reputation management, and OTA optimization services to independent hotels and boutique properties worldwide. This Privacy Policy describes how we handle personal information collected through our website and in the course of delivering our services.

2. Information We Collect

2.1 Information You Provide

When you contact us through our website or engage our services, we may collect:

• Name, email address, and phone number
• Property name, location, type, and size
• Current ratings and review platform information
• Details about your consulting needs and business challenges
• Any additional information you choose to share in your inquiry

2.2 Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address and approximate geographic location
• Browser type, device type, and operating system
• Pages visited, time spent on pages, and referring URLs
• Cookies and similar tracking technologies (see Section 6)

2.3 Information From Third Parties

In the course of delivering our consulting services, we analyze publicly available guest reviews from platforms such as Booking.com, TripAdvisor, and Google. These reviews are publicly posted by third parties and are used solely for analysis purposes in service of our clients.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide requested information
• Deliver our consulting services, including audits, reports, and recommendations
• Communicate with you about your engagement, including progress updates and deliverables
• Improve our website, services, and user experience
• Comply with legal obligations and protect our legitimate business interests

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Contractual necessity: To perform our consulting services as agreed with you
• Legitimate interests: To operate and improve our business, provided these interests are not overridden by your rights
• Consent: Where you have given explicit consent, such as opting into communications
• Legal obligation: To comply with applicable laws and regulations

5. Data Sharing and Disclosure

We may share your information with:

• Service providers: Third parties who assist us in operating our website and delivering services (e.g., hosting providers, email services), bound by confidentiality obligations
• Legal authorities: When required by law, regulation, or legal process
• Business transfers: In connection with a merger, acquisition, or sale of assets, with appropriate notice

All consulting deliverables, including audit reports and analysis, are treated as confidential and are shared only with the commissioning client unless otherwise agreed in writing.

6. Cookies and Tracking

Our website may use cookies and similar technologies to:

• Ensure the website functions correctly (essential cookies)
• Understand how visitors use our site (analytics cookies)
• Remember your preferences (functional cookies)

You can control cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Contact form submissions are retained for up to 24 months. Consulting engagement records are retained for 5 years following the completion of services, unless a longer retention period is required by law.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal information
• Object to or restrict certain processing activities
• Request data portability
• Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, please contact us at contact@kprvadvisory.com. We will respond to your request within 30 days.

10. International Data Transfers

As we serve clients globally, your information may be transferred to and processed in countries other than your country of residence. We ensure that appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

11. Children's Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post the revised policy on this page with an updated “Last updated” date. We encourage you to review this page periodically.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: